We want every COVEX Carbon part to meet the standard expected when it leaves our shop. Because many of our products are made to order or built specifically for a customer's vehicle, return eligibility depends on the type of order.
Standard Products
Unused, uninstalled standard products may be returned within 14 days of delivery.
To qualify for a return, the product must be:
- Uninstalled and unused
- In its original condition
- Free from scratches, damage, modification, or mounting marks
- Returned with all included hardware and components
Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return resulted from an error by COVEX Carbon.
Made-to-Order & Custom Parts
Products manufactured specifically for a customer, customized in finish, weave, color, dimensions, fitment, or design, or otherwise produced outside our standard stocked configuration are generally not eligible for return or cancellation once production has begun.
If there is a manufacturing defect, incorrect specification, or other issue caused by COVEX Carbon, contact us, and we will work to repair, replace, or otherwise correct the issue.
Order Cancellations
Orders that have not entered production may be eligible for cancellation.
Once materials have been ordered, design work has begun, tooling has started, or the part has entered production, some or all payments may become non-refundable based on work already completed and costs already incurred.
Damaged or Incorrect Orders
Inspect your order as soon as it arrives.
If a product arrives damaged or you receive the incorrect item, contact COVEX Carbon as soon as reasonably possible and provide photographs of the product, packaging, shipping label, and any visible damage.
Do not install a product that appears damaged or incorrect before contacting us.
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.