COVEX Carbon respects your privacy and uses personal information only as reasonably necessary to operate our business, process orders, communicate with customers, and improve our services.
Information We Collect
Depending on how you use our website or services, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping information
- Order and transaction information
- Vehicle information you provide
- Messages, photographs, files, or specifications submitted for a project
- Website usage and device information
- Other information you voluntarily provide to us
How We Use Information
We may use collected information to:
- Process and fulfill orders
- Provide quotes
- Develop custom products
- Communicate about orders or projects
- Provide customer support
- Process returns or warranty claims
- Prevent fraud and protect our business
- Maintain and improve our website and services
- Comply with legal, tax, accounting, and regulatory requirements
Payment Information
Payments may be processed through third-party payment providers.
COVEX Carbon does not necessarily receive or store complete payment-card information when payments are processed through these providers. Payment information is handled according to the policies and security practices of the applicable payment provider.
Service Providers
We may provide necessary information to companies that help us operate our business, including payment processors, shipping carriers, website providers, email providers, analytics providers, and other service providers.
These providers receive information as necessary to perform services on our behalf or as otherwise permitted by law.
Cookies & Website Data
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, improve performance, and support other website functionality.
The specific cookies and technologies used may depend on the services enabled on our website.
Marketing Communications
If you choose to receive marketing communications from COVEX Carbon, you may unsubscribe using the method provided in those communications.
Transactional communications regarding an order, quote, project, or customer-service request may still be sent when necessary.
Information Sharing
COVEX Carbon does not sell personal information for money.
Information may be shared when reasonably necessary to operate our business, complete a transaction, comply with legal obligations, protect our rights, prevent fraud, or respond to lawful requests.
Data Retention
Information may be retained for as long as reasonably necessary for order records, customer service, warranty support, accounting, tax, legal, fraud-prevention, and other legitimate business purposes.
Your Choices
You may contact COVEX Carbon to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable legal and recordkeeping requirements.
Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change.
The current version will be posted on our website with its applicable effective date.
Contact
Questions regarding this Privacy Policy may be submitted through the contact information provided on the COVEX Carbon website.